Corr Chilled
Profile:
Corr Chilled & Refrigerated UK provides a first class supply and installation service to its dedicated dealer and customer base in the commercial refrigeration and catering sector and continues to grow year on year.
Brief:
Due to rapid expansion, Corr Chilled found it increasingly difficult to manage their customer relationships. Their existing processes were long winded and affected the service and turnaround time being delivered to their customers.
James Castle, Operations Director said "Our Business Development Managers are experiencing greater pressure to cope with the increase in customers. We require our managers to work efficiently and integrate more effectively with business processes on the move".
Solution:
San-IT analysed each departmental process undertaken. Utilising the latest software solutions we were able to refine and streamline these processes to increase the customer service experience.
Sage ACT! 2008 for Workgroups was implemented. This software package is cost effective and is fully customisable which allows Corr Chilled to mould their business processes around their existing business model. Employees are able to access real-time information wherever they are so they are always up to date with scheduled appointments and sales pipeline reports all at the click of a button.
Benefits:
- Increased employee productivity
- Improved sales performance
- Unlimited business critical reportage
- Manage more customers with automation and less effort
- Better communication between departments
- Real time information
- Automated scheduling and tasks
San-IT continues to support and maintain Corr Chilled systems under our 'stress free' support solution.