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IT and Technology News, Tips and Advice for Business. Check back for updates on the Latest News.

Technical Customer Support

What is Technical Customer Support?

At San-iT we place as much importance in communication and delivering exceptional customer service as technical experience. That’s why we don’t just deliver technical support; we provide our clients with technical customer support.  What is Technical Support? Technical support, or tech support, refers to services provided to help solve common problems experienced by customers with…

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20 Questions: Jan, 3rd Line Support Engineer Cloud

Name: Jan Krzyzosiak  Nickname: Jan / Janko (pronounced Yanko)  Job role:  3rd Line Support Engineer Cloud  Hometown: Wroclaw (pronounced Vroclau)  Loves: Outdoors, Sun, Sea, Mountains  Hates: Being bored  Quickly sum up a day in the life of a 3rd Line Support Engineer Cloud:  Morning coffee, few phones calls. In great company, time just flies!   How would friends describe you in 3 words? Crazy, honest, happy. What first made…

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20 Questions: Emma Howes, Accounts Assistant

Name: Emma Howes Nickname: Brown Job role: Accounts Assistant Hometown: Great Wakering Loves: Her family Hates: Frogs Quickly sum up a day in the life of an accounts assistant: Reconciling bills received against invoices to customers, checking credit card statements, checking emails, paying bills, chasing people for paperwork! How would friends describe you in 3…

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20 Questions: Joe Harris, Apprentice IT Support Engineer

  Name: Joe Harris Nickname: Joe Job role: Apprentice IT Support Engineer Hometown: Stockport Loves: Family, gaming and music Hates: Mayonnaise Quickly sum up a day in the life of an Apprentice IT Support Engineer: Setting up computers, backup checks, helping where I can. How would friends describe you in 3 words? Positive, Hardworking, Friendly…

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20 Questions: Sam Owolabi, 1st/2nd Line Support Engineer

Name: Sam Owolabi Nickname: Sam Job role: 1st/2nd Line Support Hometown: London Loves: Music & Gaming Hates: Mushrooms & Cheese Quickly sum up a day in the life of a 1st/2nd Line Engineer:  Taking calls & working with the team on IT requests. How would friends describe you in 3 words? Chilled, Fun, Friendly What…

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What All Business Owners Can Learn from a Tech Startup

How is it that a tech startup can compete with businesses owning bigger budgets and greater manpower? Because they’re lean, agile and powered by the right technology. They know how to maximise productivity and efficiency to consistently deliver innovation and accelerate growth. Want in on the action? Keep reading to discover what business growth tips…

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20 Questions: Sam, 1st/2nd Line Support Engineer

Name: Samuel Lord  Nickname: Sam  Job role: 1st/2nd Line Support Engineer  Hometown: Stockport, Manchester  Loves: Cats and Italian food  Hates: Coffee  Quickly sum up a day in the life of a 1st/2nd Line Support Engineer: Lots of different things to do which always keeps you on your toes.  How would friends describe you in 3 words?  Laid-Back, friendly, honest  What first made you want to work for/start up San-iT? It seemed like…

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20 Questions: Chris, 3rd Line Support Engineer

Name: Chris Lartey  Nickname: Toastie  Job role: 3rd Line  Hometown: London  Loves: Anything with an engine  Hates: Boredom  Quickly sum up a day in the life of a 3rd Line Support Engineer: To provide friendly, professional support. How would friends describe you in 3 words? Sarcastic, Caring and Funny  What first made you want to work for/start up San-iT? Reputation of being a friendly, professional company to work for.  Favourite place you’ve ever visited? Sopot,…

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Best of 2018 at San-iT – A Retrospective

2018 has flown by faster than Concorde, and we have to ask, what’s changed? Well, Brexit hasn’t stopped being an embarrassing mess. And we still despise the cold. But in terms of business, we’ve seen some beautiful things happen at San-iT. Here’s what 2018 meant to us and our customers. Spoiler alert: it was ‘awesome’….

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It’s Award Season at San-iT

2018 is drawing to a close and as always, it’s time to celebrate the successes of the year.  It’s award season and the San-iT team have been hitting the red carpet, representing the company at both the City of Manchester Business Awards (COMBAS) and the Talk of Manchester Business Awards (TOMS). It started at the…

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