Unlocking high-growth, business stability and superior customer service through leased wireless, Office 365 and VOIP telephony.
San-iT executed a technology overhaul for this Manchester clothiers and provided IT expertise to supercharge employee productivity, keep its data secure, give customers superior service and future-proof the business for growth.
As a high-end men’s
outer-wear retailer and one of the last remaining clothing factories in
The company prides itself
on creating superior-quality clothing for men and has a rich history in doing
so. Kings, presidents, prime ministers, rock stars and Hollywood icons have all
worn their apparel. Nothing is outsourced and everything is handmade.
With quality being at the
heart of everything they do, fantastic customer service is a huge priority.
However, prior to
contacting the San-iT team, they lacked the necessary modern tech to ensure
a smooth customer experience. For example, it was still relying on an
analogue phone system which restricts the number of handsets available, making
for sluggish response times during busy periods.
They were also struggling to sustain growth due to an
outdated server. It was at full capacity and regularly crashing, causing
business downtime and employee productivity to plummet.
We focused on three major
areas – internet connectivity, data
storage and the phone system –
to modernise the business’ technology and enable sustainable growth.
To ensure the clothing
maker experienced 99.95% uptime, we arranged a wireless leased line through a
trusted provider and installed a brand-new line. Owing to this upgrade, the
business’ network is far more reliable and cost-effective. In the unlikely event
of a fault, their leased line provider can guarantee a fix within four hours at
no extra cost.
We implemented Office 365
to give the business better storage capabilities, enhanced data security,
seamless employee collaboration and supercharged productivity.
This involved moving their
email to Office 365 – without losing any existing data – giving the team access
to shared mailboxes and shared calendars. They can also now sync their emails
across multiple devices making working from anywhere much easier.
Moreover, we moved all
their data to SharePoint, a document management and collaboration Office 365
tool. SharePoint automatically stores everything in the cloud. So in the event
of a disaster, the business will be able to continue working from anywhere.
We replaced the client’s
analogue phone system (since it could handle more than a single call at any
given time) with a VOIP phone system.
Using this new technology,
the client can give departments individual lines, use multiple handsets per user,
personalise their voicemail and integrate their inbox with handheld devices.
For good measure, we also
replaced their antiquated hardware (i.e. Desktops and Laptops) with the latest
HP Hardware to minimise downtime and improve the team’s productivity.
With a fully cloud-based
infrastructure, the elite team of crafters can now securely run the business
from anywhere with an internet connection. This has unlocked seamless remote
working, driving productivity and giving employees flexible working options to
improve their work-life balance.
Plus, by implementing a
high-availability internet connection, employees can expedite task completion
and customer communication without fear of sudden downtime.
Also, thanks to the
implementation of Office 365, the clothing house can breathe easy knowing its
emails and critical business data is completely secure. Plus, no longer is the
business bogged down by sluggish back-end processes. The team can access and
share files with speed, enabling superior collaboration and the ability to
provide better customer service.
Finally, the client can now
handle calls much more professionally thanks to a VOIP phone system. No more
running up the stairs to transfer calls, putting customers on hold during busy
periods or wasting time digging out information. With faster resolutions to
problems and enhanced personalisation, callers get the VIP treatment they
strive to provide.
We’re here for you. To unlock sustainable growth and improve the major areas of your business, talk to a San-iT expert today on 0800 084 2575. You can also email us at [email protected].
Also, for more insight on the impact of outdated technology for businesses, we recommend you read: Are you slowing your business down?