In July, we celebrated Mat K-M’s one-year
anniversary at San-iT. Mat came to us
from an in-house role as the sole IT support member. Today, he is part of an
elite team of experts, working hard to deliver an exceptional service to our
In this interview, Mat
explains how moving to a Managed Service Provider (MSP) has enabled him to progress
further in his career. He also shares what it’s like to work at San-iT and how
our elite team structure impacts his performance.
“Previous to joining
San-iT, I was working in-house for a company as their sole IT expert for five
years. It was a high-pressure role. The weight of the business’ IT challenges
was on my shoulders and mine alone. I’d developed the systems and processes and
felt like I’d achieved all I could in that environment and couldn’t progress
personally because there was no ladder to climb.”
“So, in 2018, I decided to
look for new opportunities and this led me to San-iT. Moving to an MSP was a
mammoth change. I joined a team of 30 people. Suddenly, I had others I could go
to for support which helped me focus on my personal development.”
“I also really valued
having exposure to new technologies. This rarely happens when you’re working
in-house as part of a small team or one-person show. Because the business
doesn’t have the budget or inclination to spend on updating its software and
“I only realised how
different things could be when I joined San-iT. The company is focused on
staying ahead of the technology game. This means employees can learn how to
work with the latest software and hardware”.
“I discovered how to
maximise Office 365 to revolutionise how my clients and I work. I also
discovered how using cloud portals gives you the ability to manage and monitor
all your customer sites in one place without leaving your desk. It’s a
game-changer in terms of efficiency and quality of service”.
“The best part is that when
a client calls – because you have instant access to their systems and so much
knowledge – nine times out of ten you can answer most problems in seconds,
ensuring customers’ businesses continue to run efficiently and smoothly.”
“San-iT don’t operate like a standard MSP. Their elite teams structure means we can offer excellent customer
service whilst continually being challenged with new projects and technologies.
I couldn’t imagine it being any other way. It’s extremely effective in terms of
helping us expand our skills and be more productive.
“We work in pods of around six
people and have ownership of our respective clients and projects. Working in
smaller units means we can share information a lot easier. For example, if you
overhear one team talking about a project you’ve never tackled before, you can
join in on the discussion and learn new skills.
“It helps that everyone is
as willing to share information as they are to learn. We have this great
environment where everyone is looking out for each other.”
“The office is a fun and
relaxed environment – a home away from home. Everyone gets along really well
and is always up for a laugh.”
“With the recent office
expansion, we have ample space to relax and eat lunch together away from our
desks. Everyone gets a quality break and a chance to recharge among great
“We also regularly do
things outside of work together, whether that’s drinks on a Friday night or a
mid-week meal out. These chilled socials really help us bond as a larger team
and this massively affects the enjoyment we get out of our work.”
“For me, one of the huge
benefits of working for San-iT is that I get an extra paid day to do charity
work. The company offers one volunteering day a year that isn’t classed as a
holiday. I use this day to work at a children’s holiday camp up North. It’s a
fantastic scheme for ensuring we have the time to give back.”
“For anyone thinking of
pursuing a career in IT, I would personally recommend choosing the MSP route.
Often the problem with working in-house is that you end up doing a lot of
process-related IT work. This means that when you leave the company, a lot of
the knowledge and skills you’ve gained are out the window. You have to start
“With an MSP, you learn new
skills at a much higher rate since you’re exposed to more technology and
projects. It’s a great place to be if you want to climb the ladder in IT. I’m
currently a 1st and 2nd line support engineer but owing to the fact that I get
to work on projects alongside our 3rd line support engineers, I learn new
skills on the job and can progress much more quickly”.
San-iT can help you develop new skills, build your confidence and progress in your career. For more details about our job opportunities, simply give us a call on 0800 084 2575. You can also email us at [email protected].