On premise phone systems are becoming a thing of the past. This is where businesses traditionally have ‘a box on the wall’ which is responsible for all business telecommunications, for example routing, music on hold and groups. This can be expensive to purchase, install and maintain which has meant that typically it’s only been available to larger businesses that have the budget and feature requirements for such systems. Recently, VoIP has taken over these traditional phone systems and with reduced costs and the many features available, small and medium sized business are now able to benefit from the advanced features of hosted systems. Businesses can have access to a portal which acts as their ‘box on the wall’ phone system where they are able to configure the many features available which traditionally have been reserved for larger businesses. VoIP has the added advantage of offering lines and calls at a greatly reduced cost to those of traditional lines and calls.
Scalability for Businesses
With VoIP, businesses can scale up or down as the business requires. Traditionally, if a business requires more telephone lines they ask their telecommunications provider to order a new line which can take weeks and requires them to enter into a new lengthy contract. With VoIP, a business can simply log into a portal and add new line which will be available to use in minutes. This is the same for the many features available such as call recording and voicemail. Likewise, if the business is seasonal and requires more lines or users at certain times of the year, this can be increased and decreased as required so businesses only pay for what they require when they require it.
When using a hosted VoIP solution, it protects the business in many ways in the event of a disaster. With not having any hardware on site other than the handsets themselves (there is an option to have soft phones so handsets are not required) there is effectively nothing to go wrong on site with hardware. There are no expensive maintenance contracts, costly repairs and office switch-arounds become simple. Should anything happen that affects the ability to make or receive calls from your business premises, we can simply log into the portal and divert the calls to the required destination whilst the issue is resolved. With having a hosted solution, everything is backed up in real time and comes with guaranteed service levels so the business can be sure that they are well protected.