Businesses are saving money by cutting phone service expenses and choosing VoIP. But what is it, how does it work and why are businesses making the switch? We take a closer look.
otherwise known as Voice Over Internet Protocol, is a method of making and
receiving telephone calls over the internet at low cost.
not need a physical phone system that sits in your office, it’s paid for using
a range of easy to understand bundles and phone numbers aren’t tied to a
make and receive calls from anywhere in the world, regardless of the make of
phone, carrier, software, or network, as long as there’s a good quality internet connection.
works by taking the analogue signals and converting them into digital signals
that are sent as data over the internet. There are three different types of
This is the most common way our customers utilise VOIP technology; IP phones are usually indistinguishable from normal phones, but instead of a standard RJ-11 phone connector they have an RJ-45 ethernet connection which you’d more commonly find on computers. . They connect to either a network switch or directly to your router and include all the necessary hardware and software to make and receive calls.
example: IP Phone > Ethernet > Router > Internet > VoIP Service
With this method, you bypass a VoIP service provider (and their costs) and connect to another VoIP user. All you need is the software, a microphone, speakers or headphones and a reasonable quality internet connection. You’re most likely utilising this method in your day to day life already without even realising it! Any calls you make using services such as WhatsApp, Skype and Facebook Messenger use VOIP to connect you directly to the recipient of the call
There is no cost for connecting other than your monthly internet subscription, but problems can occur if one of the VoIP devices is inside a network that filters / blocks VOIP data such as some airport WiFi connections..
example: IP Phone > Ethernet > Router > Internet > Router >
Ethernet > IP Phone
companies are switching to VoIP as an alternative to their traditional phone
system. We take a look at some of the reasons why:
usually cost less than the equivalent service from your local phone company
because there is no need for a traditional phone line and the price is included
in your internet subscription.
from PC to PC via VoIP (even international) are not charged, but calls to a
landline may have a service fee. Even so, they are much less than with a
traditional phone line. The cost of acquiring IP phones is also low and there
are no expensive hardware maintenance costs for on-site physical phone systems.
solution can also shrink and grow with your business as required, meaning you
don’t have to pay for services that you are not using.
location makes no difference as incoming calls are routed to your VoIP phone
wherever you plug it into the network. Distance is no problem either and it’s
as simple as sending an email whether you’re calling a customer next door or
across the world.
you take your VoIP phone with you on a business trip, you can make and receive
calls as long as you connect it to the internet. This is beneficial for
business travel and employees who need to work from home and stay in touch with
fellow employees and customers.[
business VoIP services offer packages with beneficial features such as
conference calls, voicemail, caller ID, and call forwarding at no extra charge
– which are usually expensive add-ons with your typical telephone service provider.
on your service provider, you may even be able to send documents and images
during a call to the benefit of creative idea meetings and more. Many also
offer a free voicemail to email service where you can choose to have calls
forwarded to your voicemail for access via your email.
VoIP you also have the option to record conversations to playback or download,
providing a helpful feature for businesses that need to protect or monitor
important phone calls.
VoIP also provides a beneficial disaster recovery solution. If your business relies on telephone calls, for example if you are a call centre, it could be a big problem if your telephone system goes down or somehow becomes damaged.
as you have an internet connection, VoIP will be there to make sure your
business is reachable at all times even if you’re unable to access your office .
offers many benefits for businesses, but they do rely on many important factors
such as a stable and reliable internet connection.
in mind, you need to work with an IT company that can ensure you have an
appropriate quality internet connection, identify the best solution for your
business needs and be there to monitor your systems overall .
Move to VoIP with San-iT as your IT partner and we will migrate your telephone system with the least amount of disruption to your business. And we’ll be there today and tomorrow to ensure your system is always ready to go.
Ready to make the move? Give us a call on 0800 084 2575 or email us at [email protected]